Cookie Policy

1. Introduction

This Cookie Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies, and further information about cookies.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or you should not use our website.

This Cookie Policy should be read together with our Privacy Policy, which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities in the event you have a complaint.

2. What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

Cookies allow websites to recognize your device and store some information about your preferences or past actions. This helps websites provide you with a more personalized experience and makes your next visit easier and the site more useful to you.

Types of Cookies:

• Session Cookies: Temporary cookies that are erased when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them
• First-Party Cookies: Set by the website you're visiting
• Third-Party Cookies: Set by a different website than the one you're visiting

3. Why We Use Cookies

Costa Vida uses cookies for several important reasons:

• Essential Website Functionality: Some cookies are essential for our website to function properly and cannot be switched off
• Performance Improvement: We use cookies to analyze how visitors use our website and monitor website performance
• Enhanced User Experience: Cookies help us remember your preferences and provide personalized content
• Order Management: For food delivery services, cookies help maintain your cart and order preferences
• Location Services: We use cookies to remember your delivery location for faster ordering
• Marketing and Analytics: Cookies help us understand our audience and improve our marketing efforts

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.

4.2 Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular.

4.3 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.

4.4 Targeting/Marketing Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.

5. Third-Party Cookies

Some of the cookies on our website are set by third-party services that appear on our pages. We use several third-party services that may set cookies:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site.

Privacy Policy: https://policies.google.com/privacy

Facebook Pixel

We use Facebook Pixel to track conversions from Facebook ads and to create custom audiences for advertising.

Data Policy: https://www.facebook.com/policy.php

Google Ads

We use Google Ads for online advertising. Google may use cookies to show you relevant ads across the web.

Privacy Policy: https://policies.google.com/privacy

6. Cookie Duration

Cookies can be stored for different periods:

Session Cookies

These cookies are temporary and are deleted when you close your browser. They include:

• PHPSESSID (login session)
• security_token (CSRF protection)
• temp_cart_data (temporary cart storage)

Persistent Cookies

These cookies remain on your device for a specified time:

• 1 minute: _gat_gtag_UA_* (rate limiting)
• 24 hours: _gid (user distinction)
• 30 days: user_location, marketing_source
• 3 months: _fbp, _fbc, fr, restaurant_location
• 6 months: delivery_preferences
• 1 year: cookieConsent, cv_analytics, user_preferences, language_setting
• 2 years: _ga (user tracking)

7. How to Manage Cookies

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Here's how to manage cookies in popular browsers:

7.2 Opt-Out Links

You can opt out of specific tracking services:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook Ads: Facebook Ad Preferences
• Google Ads: Google Ads Settings
• Network Advertising Initiative: NAI Opt-Out

7.3 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences

You can change your preferences at any time by clearing your browser cookies and revisiting our site, or by contacting us directly.

8. Consequences of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly:

Essential Features Affected:

• Shopping cart functionality may not work
• You may need to re-enter delivery information on each visit
• Login sessions may not persist
• Security features may be compromised
• Order tracking may not function properly

Enhanced Features Lost:

• Personalized menu recommendations
• Saved dietary preferences
• Favorite restaurant locations
• Customized user interface
• Order history and reorder functionality

9. Do Not Track Signals

Some browsers include a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Currently, there is no standard way for websites to respond to Do Not Track signals.

Our website does not currently respond to Do Not Track signals. However, you can control cookies through your browser settings and our cookie consent tool to limit tracking.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users of significant changes through our website banner
• Email registered users about important policy updates
• Post notifications on our social media channels for major changes

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

11. Contact Us

12. More Information

For more information about cookies and how they work, visit these helpful resources:

• About Cookies - General information about cookies
• All About Cookies - Detailed cookie information and browser guides
• ICO Cookie Guide - UK Information Commissioner's guidance
• Chrome Cookie Help - Google Chrome cookie management
• Firefox Cookie Help - Mozilla Firefox cookie management

Understanding and managing cookies helps you make informed decisions about your online privacy while still enjoying the benefits of a personalized web experience.